Field Application Specialist - Histology


Company Name: Aquaro Histology Inc Approximate Salary: Not Specified
Location: Ann Arbor, Michigan Country: United States
Industry: Other Position type: Full Time
Experience level: > 5 years Education level: Associate Degree

Contact: David MackEmail: dmack@aquarobio.com
ID1214
Short Description:
Aquaro Histology Inc. is seeking a smart, motivated, and team-oriented individual for the role of Field Application Specialist to assist with pre- and post-sales support in the field.
Long Description:
Aquaro Histology Inc. is seeking smart, motivated, energetic, team-oriented individuals to assist with product sales and support. We are a startup company in Ann Arbor, MI developing, manufacturing and selling products & devices to streamline research and clinical histology. We are releasing an automated section mounting device that, when paired with a microtome, automates the tissue sectioning and slide mounting process.

The Field Application Specialist position will be responsible for providing scientific expertise, applications support and training to customers of Aquaro Histology’s product line through a variety of interfaces including in-person, phone and email communications. The position will partner with sales representatives in the field, as well as the marketing and support team, to deliver product specific pre- and post-sales support, enabling the adoption and implementation of Aquaro products

An ideal candidate will have excellent communication skills, comfort and confidence interacting with customers, diversified knowledge of Anatomical Pathology, along with significant firsthand work experience in research and clinical histology laboratories.

A successful candidate will conduct impactful product demonstrations, act as a trusted expert to our customers, work closely with Sales, Marketing and Service management to ensure customer satisfaction and loyalty, and help drive continued success of the business and the timely achievement of team and company goals.

Key Responsibilities:

Responsible for pre- and post-sales support for Aquaro product sales in the field of Histology with a minimum of technical or administrative guidance and oversight. Must be able to communicate effectively with a diverse set of customers and internal stakeholders of the company and work collaboratively across different functional teams.

Pre-Sales Support
• Organize and perform product demonstrations at customer, providing training and technical support during customer evaluations
• Collaborate with potential customers and Sales Representatives to identify and develop solutions and strategies to meet customer specific goals
• Act as a source of technical expertise in Histology and the Aquaro product line
• Represent company at trade shows and vendor shows presenting company products and gather information

Post-Sales Support
• Provide remote and on-site start-up application support for new users
• Perform new product installations and new user training as needed
• Promote customer satisfaction by providing product and application information; handling inquiries and escalating complaints in a timely manner
• Liaise with Service and provide troubleshooting support to customers

General
• Maintain updated scientific knowledge, staying current on scientific trends in histology and advancements in the industry
• Assist with generation and qualification of sales leads
• Assist Marketing, Service and Development teams with development of product, technical support and application documentation; may include lab work and data analysis.
• Accountable for proper management of expenses, scheduling and tracking of activities
• Effective and comfortable working remotely

Required Qualifications:
• Associate Degree or greater in a life sciences or related discipline is required
• Minimum of 7 years’ work experience within Life Sciences is required
• Minimum of 4 years’ work experience as a bench Histotechnician or Histotechnologist (or equivalent)
• Strong skills and experience with paraffin embedded tissue sectioning, mounting and staining
• Lab experience with operations under regulatory and/or ISO control
• Experience and success in a customer facing role
(may substitute with experience providing technical or scientific support to an internal customer)
• Energetic personality, excited by a small company and a dynamic role
• Willingness and capability to travel an estimated 40 – 60 %, including overnight stays
• Able to move and handle demo equipment, coordinate shipping of products, and lift 30 pounds (Required to conduct on-site demonstrations)
• Valid Driver’s license

Preferred Qualifications:
• Bachelor’s Degree or greater in a life sciences or related discipline
• ASCP Certification as Histotechnician or Histotechnologist - not required but helpful
• Lab experience in both a clinical and research setting
• Work experience in the Pre-Analytical Tissue Diagnostics Industry
• Nimble, capable of working in a fast-paced environment, and able to demonstrate a sense of urgency
• Experience effectively managing schedule, external meetings and negotiating schedule conflicts


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